Plan around Reader goals
Use names that match what Readers are trying to do, such as Get started, Manage your account, Policies, and Troubleshooting. Avoid internal department names unless Readers understand them.
Create a category
Open Content Manager and select the target knowledgebase.
Choose Create category.
Add a short name, URL slug, description, and appropriate icon.
Choose a parent only when the subcategory makes navigation clearer.
Save it, then place representative articles inside it.
Prefer five to seven top-level categories for a new portal.
Avoid empty categories and deep nesting.
Review the Reader sidebar after every structural change.