Owner
An Owner has all Admin capabilities and may also invite or promote another Owner, change an Owner's role, or remove an Owner. Every workspace must retain at least one Owner.
Admin
Admins configure the workspace, manage people and access, create knowledgebases, view Insights, connect integrations, create learning rollouts, and approve and publish Guided Journeys.
Editor
Editors manage articles and categories, use Media Library and Knowledge Intelligence, and author learning content. Editors can publish and unpublish articles directly. Article review is optional and is available when an Editor wants an additional check before publication.
Editors can publish assessments and forms. They can prepare Guided Journey drafts, but an Owner or Admin approves and publishes the Guided Journey itself.
Reader
Readers use published content in the Reader Portal. Depending on access, they may browse a public knowledgebase, sign in to a private one, follow Guided Journeys, complete learning activities, and save progress.
Use least privilege
Give each person the lowest role that supports their work. Use Editor for people who create and publish knowledge, Reader for people who consume it, and reserve Admin and Owner for workspace operations.