Read
Read the updated procedure
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POLICIES & PROCESS CHANGES
A new procedure needs more than an announcement. Give people somewhere to understand the change, practise the decisions and acknowledge the guidance.
GOOD KNOWLEDGE. REAL PROGRESS.
Help people understand the revised procedure, check the decisions it affects and collect confirmation where appropriate. Keep the published guidance accessible afterwards.
Read the updated procedure
Check the new escalation decision
Acknowledge the published guidance
Publish the revised procedure in a place people can return to after the announcement.
Connect the update to a short journey and questions about the decisions it affects.
Collect acknowledgements or enrolled completion, depending on what the activity is for.
Publish the revised procedure so everyone has a clear source to return to.
Use a short learning activity to explore how the new procedure changes a real decision.
Collect the appropriate acknowledgement against the guidance, keeping it distinct from proof of competence.
MAKE ROOM FOR BETTER ANSWERS
Bring your team’s knowledge together.
Build on what you know. Find what comes next.
A clearer place to start.