Admin / Editor · Allow about 8 minutes
Before you begin
Editor, Admin, or Owner. Decide whether the article was deleted or whether you need older published content. Both recovery paths return content to a draft that needs checking before publication.
1. Recover a deleted article
Open Content Manager → Recently deleted. Find the correct article and knowledgebase.
Check its Recover before date. Deleted articles can be restored within 30 days; do not rely on expired items remaining recoverable while a background purge is pending.
Choose Restore article. The restored working article returns to Draft, including a copy that was In review before deletion.
Reopen the draft and check content, location, ownership, visibility, images, and learning links. Publish only after confirming what Readers should receive.
2. Restore older published content
Open the existing article, then Article properties → Actions → Revision history.
Inspect the published revision you need. Compare versions where available to understand the changes before restoring.
Choose Restore to draft on the selected revision and read the confirmation. Restoring creates a draft; immutable published history remains unchanged.
Check the restored draft and its current settings. Preview it, then choose Publish when the replacement is ready. The live version remains visible until you republish.
3. Check what the Reader can access
Open the Reader article using the intended account after publication, and verify its text, media, navigation, and learning links.
Treat Unpublish, Archive, and Delete as separate choices. Archive is not the 30-day deleted-article recovery area.
Existing learner submissions and protected evidence are not a reason to assume an expired article can be restored. Contact your administrator if recovery is no longer offered.
Check your result
The intended content is recovered into a checked draft, and Readers receive it only after publication.
If something goes wrong
No item in Recently deleted: check the organisation, article name, deletion date, and whether it was archived instead.
No older publication is listed: revision history contains published versions, not a history of every autosave.
A recovery action is unavailable: check your role and the article’s retention state; do not repeatedly delete or duplicate content to try to recover it.