Create the draft
Open Content Manager and select Create article.
Choose the destination knowledgebase and the category Readers are most likely to browse.
Write a specific title and a short summary that states the outcome.
Use scannable headings and numbered steps for actions.
Add useful media with alternative text and captions.
Set the owner, tags, and review schedule, then save the draft.
Preview the article and check headings, links, media, and Reader context.
Publish directly
Editors, Admins, and Owners can publish an article directly when it is accurate and safe. A separate approval is not required. After publishing, confirm it appears in Reader navigation and search.
Optional review
For sensitive or complex content, choose Submit for review and select a reviewer. Address feedback and publish when ready. This path is optional and does not remove an Editor's publishing authority.