Admin / Editor · Allow about 7 minutes
Before you begin
Owner, Admin or Editor. Decide the action and destination first. Start with a small selection and keep published Reader access in mind.
1. Build a precise selection
Open Content Manager → All content and filter to the knowledgebase, content type, owner or status you need.
Select the intended rows and check the selected count and summary. Select visible adds displayed rows only; collapsed-folder contents and other pages are excluded.
Choose one content type for bulk edit actions. Keep each bulk action within the displayed limit of 100 items. Changing filters, page or view clears selection, so check it again.
2. Review the action before applying it
Choose More actions to inspect Selected articles and their titles. For article updates, choose the available Change operation and its destination, then review the summary before Apply to selected.
Change category requires articles from one knowledgebase. Disabled actions and warnings explain incompatible selections; split the batch instead of assuming every item is eligible.
Move, Archive, Delete and export have their own effects and confirmations. Read the action-specific preview where offered. A selection summary is not a dry-run guarantee for every action.
3. Verify each result
Apply only the intended action, then read success and failure feedback. Reopen the resulting list and inspect affected items; after partial results, retry only the items that failed.
Changes to published article metadata are staged in the working draft. Readers retain the live publication until republishing. Changing a working status to Draft is not the same as Unpublish.
Check an affected article as an author and its current Reader page. Use separate Unpublish, Archive or Delete actions deliberately; article deletion has its own recovery window.
Check your result
Only the intended items changed, failures are accounted for, and the live Reader state matches the action you chose.
If something goes wrong
Action unavailable: select one supported content type and read the eligibility explanation.
Category list is unavailable: select articles from the same knowledgebase or use the separate move workflow.
Selection disappeared: filters, page and view changes reset it. Rebuild and recheck the summary before applying.